Frequently Asked Questions
How much does shipping cost?
The easiest way to determine your shipping cost is to simply add the items you wish to purchase to your cart and use the 'Get shipping estimates' widget at the bottom of the page.
International orders: Customs and Taxes
Orders shipped outside of the U.S. are subject to regular customs duties and fees levied by the destination country. UI Stencils does not pay this tax for you.
How long does it take for my order to arrive?
1-3 business days processing plus shipping time. Shipping times listed below:
Domestic: 2-5 business days to deliver [Priority days refer to business days]
International orders: 2-6 weeks to deliver
FedEx Ground Options [No FedEx Ground pick-ups on weekends]
FedEx Ground: 5 business days
FedEx Domestic Shipping Options [No FedEx pick-ups on Sundays]
FedEx Standard Overnight: Next day delivery
FedEx 2Day: 2-3 business days
FedEx Express Saver: 3 business days
FedEx International Shipping Options [No FedEx International pick-ups on Sundays]
FedEx International Priority: 2-4 business days
FedEx International Economy: 2-5 business days
Where does my order come from?
All orders ship from Denver, Colorado.
Will UI Stencils ship to my country?
We will ship to all major domestic and international locations.
Help! Why is my package stuck at the sort facility in the USA?
Don't worry, this is simply last trackable feedback from USPS before your package leaves the USA. When a package arrives in its destination country, it is then handed off to the destination country's postal service and is no longer trackable. At this point the package goes through customs.
How secure is this store?
This store uses Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available) for payments, and automatically encrypts your confidential information in transit from your computer to ours.
What is your return policy?
If you’re not satisfied with your order, you can return it within 15 days of receipt. Please ship it back and include a copy of the receipt email. If a product is defective, it may be exchanged for a new product which will be shipped to you at no additional charge. If you have further questions please contact us.
Do you offer bulk discounts?
Yes! We would love to help you with a bulk order. We also have the capability to customize our products. Please email firstname.lastname@example.org for more information.
Can I have a stencil or notebook custom made?
Yes. If you are interested in a bulk quantity of custom product please email us for more details.