Frequently Asked Questions
How does customer pickup work?
If you live in the Seattle metro area or you're visiting from out of town you may pick up your order at our office. To do this you must purchase your items through our website. Make sure you choose a Washington state location as your shipping address and choose "customer pickup" as your shipping method. Drop by anytime between 9am and 5pm Monday through Friday. Our address is 310 South Washington St, Seattle, WA 98104.
How much does shipping cost?
The easiest way to determine your shipping cost is to simply add the items you wish to purchase to your cart and use the 'Get shipping estimates' widget at the bottom of the page.
Customs and Taxes
Orders shipped outside of the U.S. are subject to regular customs duties and fees levied by the destination country. UI Stencils does not pay this tax for you.
How long does it take for my order to arrive?
24 - 48 hour processing plus shipping time. Shipping times listed below:
Domestic: 2-5 days to deliver.
International orders: 2-6 weeks to deliver
FedEX Domestic Shipping Options
FedEx Standard Overnight: Next day delivery.
FedEx 2Day: 2-3 business bays.
FedEx Express Saver: 3 business days.
FedEX International Shipping Options
FedEx International Priority: 2-4 business days.
FedEx International Economy: 2-5 business bays.
Where does my order come from?
All orders ship from Seattle, WA.
Will UI Stencils ship to my country?
We will ship to all major domestic and international locations excluding Vietnam.
Help! Why is my package stuck at the sort facility in the USA?
Don't worry, this is simply last trackable feedback from USPS before your package leaves the USA. When a package arrives in its destination country it is then handed off to the destination country's postal service and is no longer trackable. At this point the package goes through customs.
How secure is this store?
This store uses Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available) for payments, and automatically encrypts your confidential information in transit from your computer to ours.
What is your return policy?
If you’re not satisfied with your order, you can return it within 15 days of receipt. Please ship it back and include a copy of the receipt email. If a product is defective, it may be exchanged for a new product which will be shipped to you at no additional charge. If you have further questions please contact us.
Do you offer bulk discounts?
Yes! We would love to help you with a bulk order. We also have the capability to customize our products. Please email email@example.com for more information.
Can I have a stencil or notebook custom made?
Yes. If you are interested in a bulk quantity of custom product please email us for more details.